SHIPPING POLICY

Turnaround

All orders are shipped within 48 hours Monday - Friday 9am - 5pm.

Carriers

We use the following carrier to deliver our orders:

Royal Mail

DPD

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders will not have tracking numbers. 

Shipping Rates

The rate charged for the shipping of your order in the UK is standard regardless of how much or little you order. For international orders the shipping cost is based on your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders 

We do not operate back orders. If for any reason the item you have ordered is unavailable you will be refunded in full.
 

RETURNS, REFUNDS AND EXCHANGES

How to return an item


Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of purchase. 

1. Please email kitty@kittybrown.co.uk to request a refund.
2. Mail your returned item to: Kitty Brown Boutique, Ashtrees Way, Carnforth LA5 9BQ United Kingdom 
3. Include in your package the original receipt.

4. We are unable to provide free shipping for non-defective returns.

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 

 

Shipping

We will not refund the original shipping and handling that you paid on the order. 

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or colour.
 

kitty@kittybrown.co.uk

Ashtrees Way, Carnforth LA5 9BQ 

Open 10:00 - 5:00 Mon - Sat (We are currently closed due to Covid-19)

Tel: 01524 733243