All orders are shipped within 48 hours Monday - Friday 9am - 5pm.
We use the following carrier to deliver our orders:
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders will not have tracking numbers.
The rate charged for the shipping of your order in the UK is standard regardless of how much or little you order. For international orders the shipping cost is based on the value of your order. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order, we will ship you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
RETURNS, REFUNDS AND EXCHANGES
How to return an item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of purchase.
1. Please email to request a refund and we will email you a returns note.
2. Mail your returned item to:
Kitty Brown Boutique, Ashtrees Way, Carnforth LA5 9BQ United Kingdom
3. Include in your package the returns note and the original receipt.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
We will not refund the original shipping and handling that you paid on the order.
If your clothing item is in like new condition, you may exchange your clothing item for a different size or colour.